Customer service is extremely important for school-based employees. As an Operations team member you interact with many stakeholders and want to ensure you are providing an exceptional experience to each of them. From the upset parents that enter your office to the disgruntled vendor.

We'll share best practices on how to provide excellent customer service, maintain your composure and handle difficult situations.

During this course, we will also define a customer service mindset and analyze the rules of Excellent Customer Service.