Communication | Operational Excellence

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Excellent Customer Service

About Premier School Operations

Overview of PSO & Excellent Customer Service

Introduction to Excellent Customer Service

Define Customer Service Mindset
Analyze Rules of Excellent Customer Service

Building Blocks of Excellent Customer Service

Overview
Communication
Empathy
Responsiveness
Problem-solving
Attentiveness
Professionalism

Implementing an Excellent Customer Service Model

Establish Customer Service Protocols
Training School-Based Stakeholders
Facilitating Continuous Improvement
Monitoring and Measuring Success

Final Thoughts on Excellent Customer Service

Reflections
Key Takeaways
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